Technical Support

Minimum specification
Installation issues
Issues running the software
Performance issues
Audio issues
Pretty Things issues

Minimum specification

Windows

P2 800Mhz or higher
Windows XP/Vista/Windows 7
256 Mb RAM or higher
16 bit colour

Mac

G4 processor or higher
Mac OSX version 10.4 or higher
256 Mb RAM or higher
16-bit colour

Installation issues

'Application error: this application cannot run' when inserting the CD-ROM

This error is caused by a conflict between various versions of these two files; dirapi.dll and iml32.dll.
  1. Search for these files (dirapi.dll and iml32.dll) within the WINDOWS, SYSTEM or SYSTEM32 folders and move them to a safe location. We suggest moving them onto the desktop to begin with.
  2. Launch the program
  3. Once the installer is running, they can then be deleted

Error 1606. Could Not Access Network Location.

The error can happen during installation if mapping to a network drive that is no longer present still exists on a machine. Visit http://consumer.installshield.com/kb.asp?id=Q110724 for information on the fix.

Beep! Installation - Please Note

For users who also own Number Run
If Number Run is installed on the machine before Beep! the Beep! 'Install' option can sometimes appear greyed-out. If this happens simply click 'Uninstall' to launch the installer. Apologies for any inconvenience this causes.

If you are still having problems, please contact Q&D either by email (duncan@busythings.co.uk) or by telephone (+44 (0)1332 364963).

Issues running the software

Director Player Error

This can occur when launching the program if the resolution of your machine is set to 640*480. The minimum resolution required is 800*600. To change the resolution of your monitor take the following steps:
  1. Right-click on your desktop and select either Properties or Personalize
  2. Select either the Settings tab or the Display Settings option
  3. Drag the screen resolution slider to 800*600 or above
  4. Click Apply to change the resolution and then click Yes to accept the change

'Application error: this application cannot run' when running the software

This error is caused by a conflict between various versions of these two files; dirapi.dll and iml32.dll.
  1. Search for these files (dirapi.dll and iml32.dll) within the WINDOWS, SYSTEM or SYSTEM32 folders and move them to a safe location. We suggest moving them onto the desktop to begin with.
  2. Launch the program
  3. Once the program is running, they can then be deleted

If you are still having problems, please contact Q&D either by email (duncan@busythings.co.uk) or by telephone (+44 (0)1332 364963).

Performance issues

Sounds and images are slow to update

If sounds and images are slow to update press Ctrl+Shift+G on a PC or apple+Shift+G on a Mac to reduce graphics quality. This will help performance on slower machines. Press Ctrl+Shift+G on a PC or apple+Shift+G on a Mac again to restore graphics quality.

Audio issues

No sound in some or all games

(Beep, Mini Musical Monsters, Musical Monsters and Noisy Things only)
You may need to configure the sound device on your computer by following the steps below.
  1. Close down the software!
  2. Go to the Start Menu and select Programs, then Q&D, then select the Setup option for the program you are having problems with. The sound devices available are listed under Midi Output Device with the currently selected device appearing in black
  3. Click on an alternative sound device to select it
  4. Click Done
  5. Run the software again
  6. If this does not fix the problem repeat the steps, trying each sound device available
If you are still having problems, please contact Q&D either by email (duncan@busythings.co.uk) or by telephone (+44 (0)1332 364963).

Pretty Things issues

Using Images in other applications

Pretty Things saves images in png format. If you wish to use your images in another program you may need to add the .png extension to your filename.

Displaying full screen on a Mac

If Pretty Things opens in a window with a title bar along the top press Cmd + F to display at full screen.

Overwriting image files on a Mac

When running on a Mac Pretty Things will not save over existing images. Please give all saved files a unique file name.
Copyright © Q&D Multimedia Ltd 2011